Complaints

APRICOT CENTRE COMPLAINTS PROCEDURE

For the Apricot Centre WELLBEING SERVICE Please find us now on our new website: http://apricotcentrewellbeingservice.co.uk/

(Stay on this site for the Huxham's Cross Farm)

If you are unhappy with something that happens when involved with the Apricot Centre CIC

1.     In the first instance we ask you if it is possible to complain to the staff concerned to see if they can address your concerns immediately. We aim to listen to and respond to feedback with the hope that this can improve the experience you and other people who use the service have. (Within 24 hour staff will inform the registered manager or a director of any complaint made. Even if the complaint has been resolved in person.)
2.     If it is not possible to complain directly to the member of staff please then write to the registered manager, or a Director of Apricot Centre (CIC) Wellbeing Service for Children and Families who undertakes to respond in writing within ten days after consulting with the staff concerned. (Contact details are below)
3.     If you are still unhappy and are complaining about a therapist or the therapeutic service you can:
      • consider making a formal complaint to their professional registration body. These can be found in the bios of each therapist on our website, such as; HPC, UKCP, BACP etc..
      • contact the Independent Healthcare Advisory Service (IHAS) at their website: www.independenthealthcare.org.uk.
      • Your local Healthwatch may also tell you if you can get free help or advice or support with your complaint.

You may find it useful to read the CQC document ‘How to Complain About Your Health Service’

People to Conctact if you have a complaint or concern

Wellbeing Service Directors and Managers:

  • Mark O’Connell – Registered Manager & DirectorMark.o’connell@apricotcentre.co.uk,
  • Chris Hope – Wellbeing Directorchris.hope@apricotcentre.co.uk,

Farm Directors:


You can also write to us at Apricot Centre (CIC) 83 Hungerdown Lane, Lawford, Essex. CO11 2LY


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